Shipping and
Refund Policy

Shipping Policy:

All orders are processed and shipped within 2-3 business days.  Cost of shipping and handling is $5.00 (tracking provided) Via USPS. Please be aware that this fee could be updated on our site as there are fluctuations in shipping costs per USPS.  Some U.S. Orders could qualify for free USPS First Class Mail shipping depending on order amount and promotions being offered.

Orders shipped to Canada will be USPS First Class with a shipping/handling cost of $20.00.  Delivery time to Canada depends on the address and region being shipped and could take 7-15 days.  You are responsible for all custom fees that may apply such as tariffs and duties.  Orders to Canada do not qualify for free shipping.

Please make sure you provide us with a correct and valid address with USPS Postal Service.  We are not responsible for orders that are sent to incorrect and/or incomplete addresses. We do not have control over the USPS once the package has been mailed and are not responsible for lost or late delivery.

There might be times when there is limited transportation availability for delivering packages or federal/local government restrictions put in place which extend delivery times due to weather or global pandemic (Covid19).  Please have patience with us as we will do our very best to get your order to you as soon as possible.

Refund Policy:

We know you will love our quality products and want you to be satisfied with your purchase, but if you need to return your purchase you may do so within 30 days of placing your order.  To start your refund process, email us with your original invoice number and the reason for the return to acquire a return authorization number.  We will only process a return on orders accompanied by a valid authorization number issued by Vast Jewels via email.  We will refund you on the purchase price of the items only and do not refund any shipping costs associated with the original purchase or shipping costs associated with the return.

***All earrings are final sale and not eligible for a return.  Promotions and sale items (including flash sales) are not eligible for returns 

Please be sure to include the original invoice with the authorization number along with a valid daytime phone number in your shipping box. The jewelry you are returning must be in original packaging.  Include (any jewelry pouches, gift boxes/inserts and if any free gifts provided with your original purchase).   Only items in original packaging with no sign of wear, damage, or alterations will qualify for a refund.  We will process your refund and issue a credit to your original method of payment within 7-10 business days of receiving the items.  Please make sure you take the necessary steps including correct mailing address and proper labels to ensure your return shipment gets to us.

If  your original order allowed you to qualify for free shipping based on your total purchase price and returning any items brings the total below the qualified amount for free shipping you will be charged for the original shipping.

Vast Jewels will not be responsible for lost or damaged return shipments.

 

DISCLAIMER


Jewelry images have been enlarged to show details.  All weights and measurements are approximate.  We reserve the right to change prices without any notice. All photographic, clerical, and printing errors are subject to correction.

If you have any questions or concerns, Please email us at Vastjewels@gmail.com

Thank You for shopping @ Vastjewels.com.