Shipping and Refund Policy

Shipping Policy:

All orders are processed and shipped within 2-3 business days.  You have the option to choose USPS First class 3-5 business days (tracking provided) at $5.00 anywhere in U.S. or USPS Priority Mail 2-3 business days (tracking provided) at $7.00 anywhere in U.S.  U.S. Orders of $50.00 or more qualify for free USPS First Class Mail shipping.

Orders being shipped to Canada will be USPS First Class Mail at $10.00 and delivery time depends on the address and region being shipped to.  You are responsible for all custom fees such as tarrifs and duties.  Orders to Canada do not qualify for free shipping.

Please make sure you provide us with correct and valid address with USPS Postal Service.  We are not responsible for orders that are sent to incorrect and/or incomplete addresses. We do not have control over the USPS once the package has been mailed and are not responsible for lost or late delivery.

Refund Policy:

We know you will love our quality products and want you to be satisfied with your purchase, but if  you need to return your purchase you may do so within 14 days of placing an order.  Once you have received your order you have 3 business days to email us to let us know of the reason for the return and acquire a return authorization number.  We will only process a return on orders accompanied by a valid authorization number issued by VastJewels via email.  We will refund you on the purchase price of the items only and do not refund any shipping costs associated with the original purchase or shipping costs associated with the return.

Please make sure in your shipping box you include the original invoice with the authorization number along with a valid daytime phone number on it in case we need to contact you regarding your return and the jewelry you are returning in original packaging  including (any jewelry pouches,gift boxes and inserts).   Only items in original packaging with no sign of wear, damage, or alterations will qualify for a refund.  We will process your refund and issue a credit to your original method of payment within 7-10 business days of receiving the items.  Once the refund has been processed and a credit has been issued you will receive an email confirming your refund.  Please make sure you take the necessary steps including correct mailing address and proper lables to ensure your return shipment gets to us.

If  your original order allowed you to qualify for free shipping based on your total purchase price and returning any items brings the total below the qualified amount for free shipping you will be charged for the original shipping.

Vast Jewels will not be responsible for lost or damaged return shipments.

**Images might have been enlarged to show jewelry details**

If you have any questions or concerns, Please email us at Customerservice@Vastjewels.com.

Thank You for shopping @ Vastjewels.com.